Just a click away: hosted customer service automation.(UNIPRESS SOFTWARE)

Today's small- and medium-sized businesses (SMBs) are challenged with the need to balance personalized customer service with growth.

As a SMB, your ability to maintain personal relationships with customers has enabled you to leverage the intelligence of these interactions and react to their needs quickly and efficiently. This process allows you to understand customer pains and provides the capability to develop new, customer-driven products and services. But as you grow, adding personnel and customers while maintaining service excellence, can be a daunting task.

Hosted service desk solutions provide an effective tool to help SMBs keep pace with growth, without compromising customer service and support. They offer a centralized system to manage all inbound service requests received via multiple channels--eliminating issues from falling through the cracks. Hosted solutions deliver the flexibility to quickly deploy a service …