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"The 911 system of today has been stretched to its limit due to the advancement of modern communications technology," according to Robert Cobb, director of the National Emergency Number Association's Next Generation Enhanced 911 Program. The current system "is ill-equipped to handle calls from-and take advantage of-new and future communications technologies." The 26 public and private entities participating in the program have tackled the problem by developing a blueprint for a new "system of systems" to handle 911 and other emergency communications in the future.
More than nine percent of U.S. wireless subscribers use their cell phones as their primary phones, according to a program report. By 2009, that number is expected to jump to between 23 and 37 percent. The three million residential Voice over Internet Protocol subscribers will exceed 27 million. In addition, local and wide area networks are allowing the mobile public to communicate wirelessly from more locations. Cities such as San Francisco and Philadelphia are creating networks that will potentially allow the public to communicate wirelessly from anywhere in the metropolitan area.
Technology poses tough questions for emergency ...