Microsoft High on New Service Desk Offering.

Publication: eWeek

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COPYRIGHT 2006 Ziff Davis Media Inc.

News that Microsoft will add a service desk offering to its growing line of Systems Center management tools raised more than a few eyebrows at the Microsoft Management Summit in San Diego April 25. As a Johnny-come-lately into the service desk arena, Microsoft will have an uphill battle persuading large IT shops that already have a significant investment in existing service desk offerings, such as BMC's Remedy and HP's Peregrine service desks, to go with its new approach. But Bob Muglia, senior vice president of Microsoft's server and tools unit, believes Microsoft's approach will generate interest. Muglia discussed Microsoft's plan with eWEEK Senior Editor Paula...

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