Comment - Is outsourcing the new offshoring?

(From Post Magazine)

Speaking to Capita Insurance Services' business development director, Lee Gladwell, in the wake of last week's acquisition of Brownsword, it was interesting to hear him speak about the fact that he believes interest in large-scale outsourcing is rising among the insurance community.

At present, one of the largest live outsourcing deals remains the one Capita did in partnership with Norwich Union and Abbey almost four years ago. Mr Gladwell believes, however, that several insurers are now seriously looking at the prospect of handing over the running of non-core parts of their business, such as lines where it has failed to secure critical…