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COPYRIGHT 2004 Canadian Institute of Management
Forget everything you have heard about middle managers--like Phoenix: they are rising from the ashes. Today's middle managers are at the core of organizational competence. They are the key to balancing tensions within organizations, the stabilizers who make enduring change possible, the source of real-time strategies, the power train linking strategy to action.
They are also the leaders who convert empowerment and teamwork from lip service to customer service. Success today depends increasingly on the performance of the new middle manager.
This is nothing less than a corporate about-face. For at least a decade, business pundits have been writing off middle managers in a big way. Some gurus of management, like Peter Drucker and Tom Peters, once called for their virtual extinction.
NEW PERSPECTIVE
A new perspective is emerging in both Canada and other western economies. This became evident during interviews I conducted with over 100 senior executives in Canada. Innovative top managers from international companies reported that they have been re-assessing the role of middle management and are now beginning to recognize a new, quite different role. This renewed appreciation...
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