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Talk to caregiver: tips on explaining the Medicare drug benefit to your patients.(Practice Trends)
WASHINGTON -- Once the discount drug card portion of the Medicare drug benefit goes into effect, expect your Medicare patients to come in with lots of questions, but don't expect to have a lot of answers, Hal Prink said at a meeting on the Medicare prescription drug law.
"Physicians' offices are all going to be asked the questions, but I'm not sure they're going to have the answers right away, especially for the drug discount card," said Mr. Prink, a Denver, Colo., Medicare patient advocate.
Because of the rampant confusion among seniors, the Centers for Medicare and Medicaid Services, as well as health plans and providers, are going to have to do a lot of patient education on the new plan, he said.
Mr. Prink offered these tips for presenting information to seniors:
* Don't give out handouts ahead of time. People will try to read them while you are talking, and won't pay attention to what you're saying. Wait until you're done speaking to give out the written information.
* When you do provide handouts, be sure they have ...
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Source: HighBeam Research, Talk to caregiver: tips on explaining the Medicare drug benefit to...