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COPYRIGHT 2004 Newsweek, Inc. All rights reserved. Any reuse, distribution or alteration without express written permission of Newsweek is prohibited. For permission: www.newsweek.com
Byline: Linda Stern
Hello? anybody there? Apparently not, much of the time. A lot of companies don't bother to answer e-mail, even when it's from a customer who really wants to buy something. That's according to research firm BenchmarkPortal. Researchers, posing as customers, contacted 287 companies. Only 39 percent...
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