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Best cell service: exclusive survey results.(SPECIAL PHONE SECTION)
Despite fierce competition among carriers and cell towers seemingly sprouting up overnight in many places, cell-phone service isn't getting any better, according to our latest survey.
Our largest-ever survey of cell-phone users found the reader score for cell carriers essentially unchanged from last year's survey, at 67. That ranks cell carriers below services such as hotels, supermarkets, digital cable TV, and even HMOs in terms of how well they please the consumer. Only 47 percent of our respondents told us that they were either completely or very satisfied with their cell-phone service, a low showing for any type of service in the U.S.
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