SER ANNOUNCES RECORD GROWTH & BANNER YEAR.

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DULLES, Va.--(BUSINESS WIRE)--Feb. 28, 2006--SER Solutions, Inc., a leading provider of enterprise contact center solutions, today announced record growth over the past 12-month period with revenue up 23% year over year due to increased sales of its CPS E2(TM) next-generation enterprise solution and strategic partnerships throughout Europe and Asia Pacific.

With this success, SER has recently divested its Brainware Division, now Brainware, Inc. led by SER's former CEO, Carl E. Mergele. Juan A. Navarro, who previously held the position of Chief Operating Officer of SER Solutions, Inc., has been appointed CEO.

A leader in the market since the mid-1980's, SER's focus on being a best-in-class provider of outbound solutions has never waivered. "We are proud of our heritage and look forward to devoting all of our focus and resources to being a major enterprise contact center solutions provider," said Juan Navarro, CEO, SER Solutions, Inc.

"Going forward, SER will be able to concentrate on its primary market, contact centers, where there is great growth opportunities for outbound systems and speech analytics solutions," said Donna Fluss, Principal, DMG Consulting.

A recent recipient of Frost & Sullivan's 2005 Product Differentiation Innovation Award in the global outbound dialing market for providing innovative enterprise contact center solutions that improve agent productivity and quality of service, SER provides innovative solutions that enable enterprises to turn customers into loyal, long-term sources of recurring revenue by generating increased customer loyalty, expanding up-sell and cross-sell opportunities, maximizing agent productivity, and reducing costs. SER's contact management solutions support business activities such as planned and proactive customer care, telemarketing, collections, fundraising, emergency notifications, and political calling. Its agent performance management solution uses sophisticated ...