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COPYRIGHT 2004 National Association of Credit Management
XTRA Lease, a St. Louis-based leader in trailer rental and leasing, needed to ensure its competitive edge by providing the best customer service possible, and that meant making credit decisions as quickly as possible.
"We needed to better serve customers that wanted to rent our trailers immediately," says John Pomilio, Vice President, Customer Financial Services, at XTRA Lease. "Two-thirds of our business is immediate; the other third is long-term. Customers have freight they need to move right away, and we can't afford to wait one extra minute for a credit approval decision." After a period of due diligence, Pomilio selected nFusion[R], the latest suite of Web-based credit applications from Dedham, Mass.-based eCredit.
Although eCredit has offered industry-leading credit management products since 1993, nFusion is a first in that...
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