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Top ten performance measurement dos and don'ts.

Government Finance Review

| October 01, 2004 | Page, Sasha; Malinowski, Chris | COPYRIGHT 2004 Government Finance Officers Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Government performance measurement is in. From New York City to government entities of all shapes and sizes, performance measurement continues to gain in popularity. Robert Kaplan's Balanced Scorecard. (1) David Osborne's Reinventing Government, (2) the success of the NYPD's COMPSTAT process, (3) and the ever-increasing public pressure to report performance have made the practice of performance measurement commonplace in the public sector. While most of these efforts are well intentioned, too many performance measurement programs fail to live up to expectations or get derailed altogether because of poor execution. To help governments make the most of their performance ...

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Source: HighBeam Research, Top ten performance measurement dos and don'ts.

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