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COPYRIGHT 2004 Crain Communications, Inc.
Byline: Tracy Ford
Somewhere, either in my office or at home stashed in a drawer, I have a frequent-flier number from American Airlines. Maybe the travel agent has it too. But as I boarded American Airlines last week, I realized I was not getting frequent-flier credit for this trip. I don't fly American that often, but nevertheless, I want my miles.
Now, do I make a few phone calls,...
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