ABN Amro Ranks High with Its Customers.

Ann Arbor, MI -- ABN Amro Mortgage Group Inc. here is crediting its employees for its top ranking among 13 national lenders by JD Power and Associates.

The 2005 Primary Mortgage Origination Study measured satisfaction among nearly 4,500 mortgage customers. SunTrust Mortgage and Wachovia took the No. 2 and No. 3 spots among mortgage companies given high satisfaction rates by customers who closed loans in the past nine months. SunTrust, as reported by MSN earlier, ranked tops in customer satisfaction for loan servicing by J.D. Power.

The mortgage lenders were graded on a 1,000-point scale. ABN Amro ranked 756 on the scale while SunTrust had 726 points and Wachovia 723 points.

JD Power's study measured customer satisfaction including the application and approval process, loan officer or mortgage broker, and the closing process.

Thomas Goldstein, CEO and Chairman of ABN Amro Mortgage, said the ranking for the mortgage lender is so high because of the company's focus on quality.

"Our employees are critical to our operation," Mr. Goldstein said. "Every employee is important to the whole team. We want to come up with solutions that work best for our customers and our partners and we will not compromise. Our profitability has increased because of suggestions that come from our employees."

ABN Amro has invested in its employees by implementing programs that boost morale and encourage better service among the customer service and other departments in the company.