AccessMyLibrary provides FREE access to over 30 million articles from top publications available through your library.

Returns: watch out this holiday season.(Money)

Consumer Reports

| December 01, 2005 | COPYRIGHT 2005 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

You may chuckle now over the ugly holiday sweater your Aunt Edna sends you each year, but you could be in for a rude surprise when you try to take it back to the store, even if you've been shopping there for years.

"Each year at holiday time retailers examine their return policies and make changes based on their experiences with their customers," says Joseph LaRocca, vice president of loss prevention at the National Retail Federation, a trade group.

Many stores are getting stricter, primarily by employing computerized authorization systems to track and limit returns. The goal is to curb fraudulent returns, although innocent consumers can easily get snagged by these systems.

You can also get tripped up by store return rules that vary from retailer to retailer as well as within the same store. The rules at a store may change depending on the time of year, the type of item, and the method of payment.

BIG BROTHER AT THE REGISTER

Many big retailers, including Home Depot, Barnes & Noble, and Wal-Mart, now use proprietary software systems to monitor return behavior. These retailers are usually quiet about how they use the data, but Wal-Mart announced last year that it began using its return-tracking system to alert cashiers to customers who bring back more than three items without receipts within 45 days. Those customers must get a manager to approve their returns.

More than a dozen other retailers, including Express, K-B Toys, Sports Authority, and Staples, use the Return Exchange, which maintains return-tracking databases for stores. The company's system automatically instructs cashiers to reject returns when customers bring back items too often or for too much money. The Return Exchange would not tell us exactly how many returns cause your name to get blacklisted, saying it varies by retailer. The retailers we interviewed wouldn't give us a number, either.

Related articles from newspapers, magazines, journals, and more
Tractor Supply Company Offers Gift Cards for Holiday Season.
Press release article from: Business Wire December 4, 2002 700+ words
...WIRE)--Dec. 4, 2002 This holiday season, Tractor Supply Company (NASDAQ...these gift cards during the holiday season," said Stan Ruta, Senior...available for purchase. Merchandise return / exchange cards are also available to...
Keep your cyber shopping safe this holiday season.
Press release article from: M2 Presswire December 9, 2005 700+ words
...your cyber shopping safe this holiday season(C)1994-2005 M2 COMMUNICATIONS...the shopping on the Web this holiday season, the Virginia Department of...advance what the company's return, exchange and refund policies are. Will...
Stay Safe When Shopping Online This Holiday Season; Yellow Pages...
Press release article from: Business Wire December 5, 2005 700+ words
...S. shoppers are expected to purchase gifts online this holiday season - especially with the arrival of useful comparison shopping...shipping policies: To avoid paying extra fees, read all return/exchange/shipping policies. If they are unclear, call customer...
Retailers Get Strict on Return, Exchange Policies.
Newspaper article from: Knight Ridder/Tribune Business News November 24, 2002 700+ words
...return policies while shopping for high-tech gifts this holiday season. Many tech retailers, both online and in brick-and...detector (unless the item is defective). This is the second holiday season Target has operated under a stricter return policy that...
Berks County, Pa., stores use software to track serial returners.
Newspaper article from: Knight Ridder/Tribune Business News November 27, 2004 700+ words
...And it's legal. The Return Exchange Inc. of Irvine, Calif...returned merchandise. Return Exchange software targets shoppers...City has expanded its return/exchange policy for the holiday season," spokeswoman Beth Hess...
Retailers Expected to Ring Up Huge Gains This Holiday Season According To First...
Press release article from: PR Newswire November 24, 1999 700+ words
...Internet will get the headlines this holiday season, but traditional retailers should...Vitner. Consumers are going into the holiday season in great spirits. Unemployment is...likely to splurge a little more this holiday season," said Vitner. Sales for big-ticket...
Retailers likely to see average numbers over holiday season, analysts predict.
Newspaper article from: Knight Ridder/Tribune Business News September 23, 2004 700+ words
...S. retailers could face a "ho hum holiday season" this fall, a Wall Street analyst...range forecast on the approaching holiday season, predicting overall U.S. retail...Retail Federation predicted total 2004 holiday season retail sales will reach nearly $219...
Charitable Giving This Holiday Season Impacted by High Gasoline Prices,...
Press release article from: Business Wire November 14, 2005 700+ words
...will limit charitable giving this holiday season. Furthermore, the poll finds...when deciding who to buy from this holiday season. Americans' plans for charitable giving this Nov. 2005 holiday season (very likely/somewhat likely...
For more facts and information, see all results
©2009 Gale, a part of Cengage Learning. All rights reserved.
About us | FAQs | Contact us | Privacy policy | Terms and conditions
Other Gale sites: Encyclopedia.com | HighBeam Research | Acquire Content | Books & Authors | Goliath | MovieRetriever | Smart QandA