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LIKE many other academic libraries, the Health Sciences Library (HSL) at McMaster University initially developed and maintained its Web site in house, on a shoestring budget, with limited technical expertise. It wasn't perfect, but it did the job it was meant to do: The site provided quick access to the library's online resources and served as a central location for finding important library information.
Over the past 10 years, however, the HSL Web site evolved and expanded well beyond this original format. Usability studies were conducted, an e-resources database built, and the information content on the site revamped and rewritten several times. However, the ...