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Transversal e-service answers nearly half of Sony Playstation`s customer contact; Transversal`s Metafaq now answers 47 per cent of Sony PlayStation`s customer queries.
Publication: M2 Presswire Publication Date: 31-AUG-04 |
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COPYRIGHT 2004 Ingram Investment Ltd.
M2 PRESSWIRE-31 August 2004-Transversal: Transversal e-service answers nearly half of Sony Playstation`s customer contact; Transversal`s Metafaq now answers 47 per cent of Sony PlayStation`s customer queries(C)1994-2004 M2 COMMUNICATIONS LTD
RDATE:08312004
Transversal (www.transversal.com), the eService software provider, today announced that its Metafaq product is answering nearly half (47 per cent) of all customer queries for Sony Computer Entertainment UK (SCEUK) through the company`s product website (www.playstation.co.uk).
Sony PlayStation has seen a dramatic reduction in the number of calls and e-mails made to its helpdesks as more of its customers ask questions through its website. Transversal has both improved SCEUK`s speed of response and reduced service costs by handling a large volume of customer enquiries.
Metafaq`s unique ability to...
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