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Qualifying your collection agency: ask the right questions.(selected topic)

Business Credit

| September 01, 2004 | Ryan, Mike | COPYRIGHT 2004 National Association of Credit Management. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Most collection agencies use slick and very convincing presentations ... on paper, they all sound terrific. And, we've all taken numerous calls from agencies' telemarketing staffs who make the employer sound like the very best. But beyond the agency's marketing effort, you should ask yourself a few questions: Does the agency deserve your business? What does the agency know about your business? Can you rely on them to handle your accounts honestly, ethically, and effectively? Does the agency understand you may do business with this client again in future? Is the agency staffed to handle international business? Will the rights (yes ... your past due clients do have some ...

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