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Fixing a dirty process: disputes, short-pays and deductions remain a mess, bogged down in too many front-end mistakes. Software can help automate the cleanup, but stopping the mess-making requires both technology and top management muscle.(Feature article)
The persistent collection and deductions problems that clog corporate liquidity with DSO debris and bleed away potential profits by requiring slow, expensive manual intervention have so far defied a real solution.
In fact, sophisticated technology may aggravate the problem in some cases. More hopefully, there is some evidence that senior management is finally recognizing the problem and pushing for a solution. However, credit and collection veterans remain understandably skeptical.
The problem is that collectors and deduction managers are swamped by a combination of legitimate and illegitimate work, leading one collections professional to compare her job ...
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Source: HighBeam Research, Fixing a dirty process: disputes, short-pays and deductions remain a...