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Will Killinger Survive? And How about WaMu?

Mortgage Servicing News

| September 01, 2004 | Muolo, Paul | COPYRIGHT 2004 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

One of these days Washington Mutual, now the nation's third-largest servicer of residential loans, will be sold. The big questions are these: who will buy America's largest thrift and will WaMu chairman and chief executive Kerry Killinger still be on board when a deal gets done.

There are plenty of unhappy mortgage worker bees at Washington Mutual, some of whom might soon be unemployed. Not only might they be out of work, but if the own any stock in the once-mighty WaMu, they will be looking at a company that has a "sell" rating.

Industry officials close to the company - both inside and out - lay WaMu's current woes on Killinger. After all, he's the top dog and the buck stops at the CEO's office, or at least it should. (The mortgage buck used to stop with Craig Davis, but he got fired last fall after it was revealed that the mega-lender/servicer had trouble tracking loan commitments.)

But before we explore the Killinger question a little more, it's best to ask a basic question that many in the industry are forgetting to ask: how did WaMu - which at one time had a decent reputation in the industry - find itself in its current predicament?

The short answer is that it grew too fast - way too fast. Over a three-year period it gobbled up mortgage franchises left and right, purchasing $511 billion in servicing rights along the way. The biggest portfolios it swallowed include HomeSide ($187 billion) and Fleet Mortgage ($136 billion).

The problem with the acquisitions is that WaMu - and assumably Messrs. Killinger and Davis - weren't paying close attention to the details, in particular the different servicing and production technology platforms that came along with its acquisitions.

Earlier this year a WaMu insider told us, "This is slated as the year we straighten out the platforms." In other words, growth is out, at least for now. Of course, how can you grow when your technology is all fouled up? How can you grow when you can't keep track of your loan commitments?

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