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Shared services: a strategy for reinventing government.
Government Finance Review
|
August 01, 2004 |
Wilson, David A. |
COPYRIGHT 2004 Government Finance Officers Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright
Governments face a widening gulf between the rising expectations of those they serve and their ability to deliver. Right now, funding shortfalls and the looming retirements of baby boomer-generation civil servants are putting tremendous pressure on governments to achieve higher performance with significantly fewer resources. If rising expectations of government are to be met within constrained budgets and with fewer personnel, then productivity must increase.
Many governments have begun the process of improving productivity by making significant investments in technologies such as enterprise resource planning (ERP) systems. However, the technology focus of these ...
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Source: HighBeam Research, Shared services: a strategy for reinventing government.