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Credit professionals never go away.(Communique)
It may be the nature of the beast, but I have been adversely affected in my career by business cycles since 1980. I am still in the profession after intervals in sales, customer service and telemarketing Since the events of September 11, 2001, credit professionals have faced shrinking corporate budgets and losses of positions. Some of us are still hanging in there and hanging around.
When I review the current literature and critical issues, the nature of the position and challenges have not changed much. The tools have changed but the techniques are the same. There is no substitute for a good credit and collections professional in a corporation. Short-sighted corporations have filled the void with contract workers and low level clerks but the tasks don't go away. Ultimately, they have to pay for it with increased bad debt reserves and write-offs. One area that has not been emphasized is the improvement in customer service levels by credit professionals. Customers expect and deserve to have accurate accounting from invoices, credit memos, cash ...
- Ask and you shall receive: measuring credit customer service and listening to...
- Magazine article from: Business Credit Barron, Jacob November 1, 2007 700+ words
...overlooked by most credit professionals, that straddles...quantitative. "Customer service expert...when most credit professionals think of...anywhere with customer service, Delloiacono...recommended that credit professionals know their...
- K&G Debt and Credit Professionals: Low Interest Rate and Reward Point Credit...
- News wire article from: Marketwire Canada November 18, 2009 700+ words
...K&G Debt and Credit Professionals 76% of consumers...of K&G Debt & Credit Professionals, uses her ongoing...provide great customer service, or do they treat...like K&G Debt & Credit Professionals, consumers are...
- Credit professionals can benefit in good times and bad.(SELECTED * TOPIC)
- Magazine article from: Business Credit Messmer, Max July 1, 2006 700+ words
...all boats. But credit professionals are in a unique...is strong for credit professionals at all levels...experience. Excellent customer service and communication...staff. Hiring of credit professionals in the manufacturing...
- Growth economy boosts demand for credit professionals.(selected topic)(Report)
- Magazine article from: Business Credit Messmer, Max July 1, 2007 700+ words
...to many employers is a candidate's organizational and customer service skills. The ability to establish an appropriate rapport...skillfully and defuse adversarial situations when necessary. Credit professionals also need to be effective at communicating their findings...
- Outsourcing and customer service: fact, fiction, or fad?
- Magazine article from: Business Credit Tursman, Cindy April 1, 1994 700+ words
...other areas such as customer service and sales just...meeting recently. Credit professionals are keenly aware...are found within customer service units. Some large...regional credit and customer service centers. A few...
- Credit versus sales?: a customer service approach. (reconciling credit and...
- Magazine article from: Business Credit Selby, Glenda K. March 1, 1996 700+ words
...Even so, in my meetings with other credit professionals, I have found that one problem seems...force expected from us. I knew from customer service training that if you ask for input...Leonard Berry that led to SERVQUAL, a customer service survey that breaks service quality...
- Death of the bean counter. (changing role of credit professionals)
- Magazine article from: Business Credit Wolner, Dan A. May 1, 1995 700+ words
...through the credit profession. Credit professionals now have an opportunity to redefine...of corporate management. While credit professionals are expected to know the in's...other department except sales, credit professionals have unique insight into critical...
- Not holding their breath: credit professionals gear up for a rough year.(Survey)
- Magazine article from: Business Credit Barron, Jacob January 1, 2009 700+ words
...informed. In October, when many credit professionals sat down at their computers to fill...in November, many participating credit professionals revealed that their companies and...payments will slow down, too." Some credit professionals noted that their company strategy...
Source: HighBeam Research, Credit professionals never go away.(Communique)