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Long considered two sides of the same coin, credit and collections have always had their differences. In the B2B world, however, they have more often than not been grouped together as a matter of practicality.
Having the same person handle both credit and collections for a portfolio of accounts receivable ensured continuity and control. The best practice rule of thumb was, and still is, to provide customers a single point of contact. When credit and collection tasks relied on manually executed policies and procedures, nobody knew the customer better than the credit and collection staff member handling the account.
Over the past decade, automation has ...