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<a href="http://www.accessmylibrary.com/coms2/summary_0286-12704566_ITM" title="Facts and information about Fire your customer: stop wasting your time on the customers who really don't appreciate you, and you will find the time to develop more of the customers who are a joy to work with, and who, in turn, will refer more customers like themselves to you.(Cover Story)">Fire your customer: stop wasting your time on the customers who really don't appreciate you, and you will find the time to develop more of the customers who are a joy to work with, and who, in turn, will refer more customers like themselves to you.(Cover Story)</a>
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Fire your customer: stop wasting your time on the customers who really don't appreciate you, and you will find the time to develop more of the customers who are a joy to work with, and who, in turn, will refer more customers like themselves to you.(Cover Story)
Editor's Note: A related article will appear on this topic in the January 2006 issue.
"In the last economy, owning capacity was your source of strategic control. Today, there tends to be overcapacity around the world. What's critical now is understanding the customer and, whenever possible, owning the relationship with the customer." --Adrian Slywotzky, V.P., Mercer Management Consulting
As the U.S. economy shifts more toward services and away from manufacturing, the importance of customer service is finally getting the attention it needs. Face it, much of what is called customer service is not customer-focused and barely meets the definition of service. ...
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