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C3i Introduces Online Laptop Repair Service for Sales Forces and Mobile Service Organizations; Major Global Pharmaceutical Firm Reduces Shipping and Break-Fix Costs by over 30 Percent by Using C3i's Remote Diagnosis and Repair Solution.

Business Wire

| January 17, 2006 | COPYRIGHT 2006 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

MORRISTOWN, N.J. -- C3i, a leading provider of global CRM support services, today launched an innovative online solution to prevent, detect and repair computer problems, enabling C3i help desk agents to rapidly resolve difficult software issues for over 35,000 mobile end users. C3i's new service will diagnose and fix these software issues and significantly reduce unnecessary laptop shipments, leading to less sales force downtime and IT support costs.

"Since the majority of all hardware repair shipments are actually caused by software-related problems," said Bob Piwko, chief operating officer of C3i, "we saw an opportunity to dramatically decrease the number of times a sales force ships in their computer for service - thereby eliminating any loss in productivity."

In conjunction with today's commercial launch of C3i's remote diagnosis and repair solution, a global leader in diabetes healthcare successfully completed a remote diagnosis and repair pilot, enabling their IT organization to reduce laptop shipments and repair costs by over 30 percent.

"Due to our customer's VPN and firewall restrictions, their previous software repair solutions could not access their remote users. Using a pioneering technology, we offered our client a cost-effective solution that could repair their ...

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