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C3i Introduces Online Laptop Repair Service for Sales Forces and Mobile Service Organizations; Major Global Pharmaceutical Firm Reduces Shipping and Break-Fix Costs by over 30 Percent by Using C3i's Remote Diagnosis and Repair Solution.
MORRISTOWN, N.J. -- C3i, a leading provider of global CRM support services, today launched an innovative online solution to prevent, detect and repair computer problems, enabling C3i help desk agents to rapidly resolve difficult software issues for over 35,000 mobile end users. C3i's new service will diagnose and fix these software issues and significantly reduce unnecessary laptop shipments, leading to less sales force downtime and IT support costs.
"Since the majority of all hardware repair shipments are actually caused by software-related problems," said Bob Piwko, chief operating officer of C3i, "we saw an opportunity to dramatically decrease the number of times a sales force ships in their computer for service - thereby eliminating any loss in productivity."
In conjunction with today's commercial launch of C3i's remote diagnosis and repair solution, a global leader in diabetes healthcare successfully completed a remote diagnosis and repair pilot, enabling their IT organization to reduce laptop shipments and repair costs by over 30 percent.
"Due to our customer's VPN and firewall restrictions, their previous software repair solutions could not access their remote users. Using a pioneering technology, we offered our client a cost-effective solution that could repair their ...
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- Newspaper article from: Korea Times (Seoul, Korea) February 17, 2001 700+ words
...doctors without going to the United States. The hospital has recently...medical institutions in the United States, including hospitals affiliated...universities. The so-called Remote Diagnosis Clinic will operate a procedure...
- Reviver Technologies: Remote Diagnosis and Correction of Computer Faults Patent...
- Press release article from: Business Wire May 30, 2007 700+ words
...been chosen to manage the sale of its Remote Diagnosis and Correction of Computer Faults...disclose a method and apparatus for the remote diagnosis and correction of computer faults...Reviver Technologies' patent related to remote diagnosis and correction of computer faults...
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- News wire article from: US Fed News Service, Including US State News July 20, 2009 700+ words
...Yutaka Shimizu, Japan, has developed an ultrasonic remote diagnosis system. The patent has been assigned to Shimadzu Corp...Organization, the present invention concerns that "ultrasonic remote diagnosis system is provided with an ultrasonic diagnosis device...
- Telepresence World 2008 to Demonstrate Telepresence as a Vital Tool in Health...
- Press release article from: M2 Presswire January 30, 2008 700+ words
...Telepresence as a Vital Tool in Health Care; Continuity of care, remote diagnosis, continuing education and many other key topics to be...experiences, has great potential as a medical tool for remote diagnosis, training and surgery. Telepresence can also save physicians...
- Remote diagnosis.
- Magazine article from: Computer Act!ve Wilson, Mark October 2, 2008 700+ words
Byline: Mark Wilson Remote diagnosis Need PC help, or want to help a friend? Both are made easy using remote assistance A- we show you how If you're even slightly...
- Maxson upgrades product offering.(REMOTE DIAGNOSIS)
- Magazine article from: Official Board Markets April 18, 2009 700+ words
...Machinery Co., Westerly R.I., has upgraded its product offerings to include both Ethernet and serial ports that allow remote diagnosis of drive, logic control, operator interface, and safety faults. This capability allows Maxson service personnel to...
- ORSYP launches Dollar Universe Web Control for instant and remote diagnosis and...
- Press release article from: M2 Presswire October 17, 2002 700+ words
M2 PRESSWIRE-17 October 2002-ORSYP: ORSYP launches Dollar Universe Web Control for instant and remote diagnosis and intervention on IT operations; Flexible access gives 24/7 control to enforce efficient IT management policies (C)1994...
- Sound and picture system.(Telemedicine news in brief)(applications for remote...
- Magazine article from: Medical Device Technology December 1, 2003 700+ words
...Convergence of PIP-based Services for Mobile Users in DVT B and IIMTS Systems project, known as CISMUNDUS, could be used for remote diagnosis of injuries/illnesses whereby paramedic staff can transmit sound and vision from the accident scene to specialist doctors...
