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Repair or replace it? CR's guide to having products fixed--or not.

Consumer Reports

| October 01, 2005 | COPYRIGHT 2005 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

If you've found it frustrating to get a product professionally repaired, you're not alone. Our latest "fix it or nix it" survey shows that the process is full of roadblocks, and a hefty number of readers simply give up.

Couple costly, problematic repairs with declining prices for new products, and it's easy to see why readers repaired 16 percent fewer products--including big-ticket items such as lawn tractors, TV sets, and refrigerators--than when we surveyed them in 1997.

But how do you know whether a repair is worth the hassle, and how much is too much to spend? Drawing on the experiences of 2,300 subscribers who answered our 2004 Annual Questionnaire, ...

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