AccessMyLibrary provides FREE access to over 30 million articles from top publications available through your library.
Create a link to this page
Copy and paste this link tag into your Web page or blog:
Postbox - Customer relations still a priority in fraud fight.
(From Post Magazine)
I was pleased to see a senior member of an insurance company, Fortis chief executive Barry Smith, bringing the importance of tackling fraud, while maintaining customer relations, to the fore ('Fraud is a business and customer issue', PM, 17 October, p11).
As someone who has worked in the financial services industry for over 17 years, much of which was focused on tackling fraud, I agree with Mr Smith's comments that the ultimate effect of fraud falls on customers through added cost or substandard service. It is imperative that insurers should be fighting fraud in a way that maintains its relationship with the honest majority.
The problem facing the industry is finding a solution so that loyal honest customers receive the highest levels of customer service during what is an emotional time, while at the same time ensuring the fraudsters do not fall through the books.
The company I work for believes using cognitive interviewing techniques in managing insurance claims is the answer. At its highest level, cognitive interviewing is a way of obtaining accurate information by using psychological techniques to encourage memory recall, allowing skilled professionals to determine whether an individual is ...
- Customer Relations.(supplement: GIANTS)(Interview)
- Magazine article from: Professional Builder (1993) McCune, Heather February 1, 2005 700+ words
...Heather McCune, Editorial Director Customer relations creates for Pulte Homes a long selling...Pekarski, national vice president of customer relations. Q Describe Pulte Homes' journey...company and a culture-focused on customer relations. Pekarski : Our journey is an evolution...
- MicroDental Laboratories Announces New Vice Presidents to Enhance Customer...
- Press release article from: Business Wire September 6, 2005 700+ words
...today announced a restructuring of customer relations into three groups, designed to better...third vice president to round out the customer relations group. "MicroDental has cemented...perfect time to proactively raise our customer relations practices to an even higher standard...
- Concentric Network Promotes Eileen A. Curtis to Senior Vice President of...
- Press release article from: PR Newswire October 25, 1999 700+ words
...Curtis to the position of senior vice president customer relations. Curtis is based in Saginaw, Michigan, site of Concentric's customer relations operation. "We value customer relations as a top priority at Concentric," said Henry...
- CUSTOMER RELATIONS TRAINING AT TRIPLER
- News wire article from: US Fed News Service, Including US State News August 14, 2009 700+ words
...Tripler Army Medical Center (TAMC), Customer Relations Chief, Patti Myers brought in the...Myers set in motion a request for customer relations training. Traveling from his home...time public affairs officer and customer relations trainer for the Army Medical Department...
- Customer relations change with the times.(Reflection: 70 Years in pest control)
- Magazine article from: Pest Control December 1, 2003 700+ words
...influential reason for "ignoring" customer relations was that the customers themselves...professionals who advanced the idea of what customer relations should be. For example, Jacque...from one another how to better their customer relations. (For details on several such groups...
- Redsky IT Announces Major Customer Relations Initiative.(RedSky Technologies...
- News wire article from: Mondaq Business Briefing September 20, 2006 700+ words
...see the creation of a new Customer Relations Team, headed by Kirsty Smith to work full time on managing customer relations covering the whole suite of...and other new products. The Customer Relations Team will focus on maintaining...
- Southwest Airlines Names Vice President of Customer Relations and Rapid Rewards.
- Press release article from: PR Newswire October 1, 1999 700+ words
...Ruppel, 45, as vice president of Customer Relations and Rapid Rewards. His primary responsibilities...Customers want and need by overseeing the Customer Relations department, Rapid Rewards department...provisioning agent in 1978 and then moved to Customer Relations in 1980 as ...
- 3Com sees no damage to customer relations; Company shrugs off complaints...
- Magazine article from: Network World Duffy, Jim May 1, 2000 700+ words
...SANTA CLARA - Despite the customer relations fallout from its recent...unprecedented" in the annals of customer relations, Hindin says. "Wall Street...study in how not to handle customer relations." 3Com's Johnson says...
