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When the Silliman Family Aquatic Center opened its doors in July 2004, the response was overwhelming. The learn-to-swim program immediately filled to capacity, and there was a three-hour waiting period for recreational swim use. For a city without a water outlet for years, residents sure were thirsty. Before the facility's opening, the only aquatics offered were through private entities, health clubs and a wading pool in the park.
But the facility's success was about more than pent-up demand. It started with a strong advertising and marketing campaign, including television advertising targeted at three areas in the San Francisco Bay Area. A surge in attendance as well as tremendous booking of birthday parties and group reservations followed within the one-month period of commercials. The $5,000 ad campaign brought in approximately $14,000 in additional revenue. Now that's a thirst quencher.--R.Y.
Best Practices
1 Be ready to compromise. During busy times, Silliman had to try out ...
Source: HighBeam Research, Best public/nonprofit indoor family aquatics center: Silliman Family...