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Balanced scorecard. Six sigma. Business intelligence. Performance budgeting. Business analytics. Process improvement. Enterprise planning. ISO. The list of management tools available to government finance officers today is dizzying and seems to be growing daily. Fortunately, a common thread runs through each of these approaches to improving service delivery by government agencies--each depends on the systematic collection and analysis of performance data. Measurement remains a central requirement for improving performance.
For the next six issues of Government Finance Review the Solutions department will be devoted to performance measurement and management ...