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South Bend, IN -- The days of servicing different loan types on different platforms may be going away, and companies like Fiserv are helping to make that possible.
Ever cost conscious, some big lenders have started to mix loan types on one servicing platform rather than creating multiple platforms for different products.
That means first and second liens, home-equity lines of credit and even unsecured consumer loans in some cases are being serviced by the same team of employees, the same call centers and the same facilities, giving lenders greater flexibility to allocate resources where most needed while cutting down on overhead and operational costs.
Tom Gorman, chief operating officer at Fiserv Lending Solutions, said that with home prices climbing out of reach for many potential buyers, demand for new, affordable housing loan products is rising rapidly. The lending industry's creativity in helping to stretch a homebuyers earning power has created a host of new loan products that will challenge servicers in the years ahead. That has created challenges for servicing automation vendors as well.
"One of the things we wanted to invest in from a software perspective is the ability to respond to some of these creative financing needs," Mr. Gorman told MSN. "We've already been successful in offering to our clients a single platform that does first mortgages second mortgages and home-equity lines ...
Source: HighBeam Research, New Products Stretch Systems.(Fiserv Lending Solutions offers a new...