Is patient satisfaction related to patient expectations?(Tips)

Publication: American Family Physician

Publication Date: 01-OCT-05

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COPYRIGHT 2005 American Academy of Family Physicians

Although there has been an increased emphasis on patient-centered care, the proper use of health care resources may pose a particular challenge for physicians trying to meet patient expectations. Patients may request tests or medications of minimal benefit, and a patient-centered approach requires an understanding of the patient's expectations for the physician visit and a negotiation regarding his or her requests. Peck and colleagues conducted a prospective study of the nature and prevalence of specific patient expectations for...

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