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No matter what your business, your employees are the backbone of your company. When they're happy and productive, sales will flourish. However, if your employees feel dissatisfied or as if they're Lacking control, their discomfort will come across to your customers. As a result, your business may suffer. In order to keep your company on track, you need to empower your employees for optimum performance and greater job satisfaction. But what exactly does it mean to empower your employees? Empowerment means making people feel valued by involving them in decisions, asking them to participate in the planning process, praising them, and continually providing adequate training and support. It is giving your employees the opportunity to contribute to the company's overall success. When you allow your employees to think independently and assist the company, they will respond with increased work effort and greater efficiency. The following are four keys to employee empowerment that can help your company grow.
1. Involve your employees in the decision-making process.
In many companies, important decisions regarding the business come from senior level management. While this is a prudent approach to ensure the company's overall success, many times these decisions directly affect the lower level employees. If the final outcome of the decision is a less than positive one for the employees, often they feel mistreated and unappreciated.
You can keep morale high and empower your employees by involving them in business decisions that directly relate to them. For example, if your company is considering a dress code change, allow your employees to voice their opinions on the new dress code and offer suggestions for portraying a more professional image. This does not mean you have to follow every decision your employees make; it simply offers them an outlet to feel like a part of the team and a contributor to the company's overall success. Employees who are not given the opportunity to make decisions tend to become passive and lethargic. Although they may perform tasks and meet expectations, they do so without that spark of enthusiasm and excitement that brings meaning to what they do and to what your customers see.
2. Involve your employees in the planning process.
In corporations across the United States, self-directed work teams meet regularly to brainstorm ways to save money and work more efficiently. They take an active role in the goal setting and planning process for the company as well as themselves. By doing so, they are not only becoming empowered, but they are also learning their own capabilities and limitations.
Whenever possible, allow your employees to take an active role in planning the company's future. Instead of simply declaring a new sales goal your employees need to reach, ask your sales team to come up with their own realistic monthly goal and a plan to reach that number. Then you and your team can analyze the goal to make sure it is feasible and attainable.
Source: HighBeam Research, Build Your Business from the Inside out: Four Keys to Employee...