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CenterForce Guides Call Center Work.(CenterForce Planner 2.0 released)(Brief Article)(Product Announcement)
CenterForce Technologies Inc. has announced the release of the 2.0 version of its CenterForce Planner which is expected to be able to forecast the optimal number of phone agents needed for outbound calling campaigns.
Working as a companion application with CenterForce Optimizer, the Planner was developed "so managers of outbound and blended contact centers could balance campaign productivity with the human ...
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