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Not too long ago I was having lunch with a former top 10 mortgage executive who bluntly summarized the industry as a "crummy business" where the profit margins are too tight, capacity too high, and where too many people are employed.
A week earlier, I ran into a mortgage tech consultant on the street who voiced similar complaints, characterizing the residential finance sector as a "crazy business," that to him made little sense. I reminded both these gentlemen - both over 50 and in the twilight of their careers - that their gripes aside, they both have made nice livings from mortgages.
Their reaction? They paused for a minute and kept right on complaining. (Don't get me wrong. I love to hear complaints. That's what journalists do for a living).
Yes, it's a curious time in mortgage banking. Refinance volumes are swelling and 2001 could turn out to be a record, or near-record, year for lenders. The mortgage insurance sector - despite its constant pillaring of Fannie Mae and Freddie Mac - is thriving. And yet, there's still plenty of griping out there - about profit margins, about Fannie and Freddie, and about technology.
What's the beef on mortgage tech? Well, that the industry (lenders, servicers, brokers) aren't adopting technology as fast as some folks would like. That may be so, but so what? You ever look at a loan package - all that paper? You think it's easy putting all that stuff on a PC and getting the consumer to fill out the application online and then distribute the file into the secondary market complete with VOEs, VODs and HUD disclosure forms?
Is mortgage banking really a crummy industry? Compared to what? Networking? Telecommunications? If you had bought shares in Countrywide, Dime, Washington Mutual or Greenpoint ...
Source: HighBeam Research, Mortgage Scene: Is Mortgage Banking a "Crummy" Place to Spend Your...