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Are You Teaching Your Employees to Steal?

Business Credit

| April 01, 2001 | Zeune, Gary D. | COPYRIGHT 2001 National Association of Credit Management. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

My Employees Wouldn't Embezzle: Yeah, Right.

Have you taught your employees to embezzle? Yes * No * "Yes" is the right answer.

Here's a typical situation: You have an employee working out of town for several weeks. One evening, she has dinner and returns to the hotel room. Flipping through the TV channels, she watches a movie. What's on the hotel bill when she checks out the next day? $5. For what? A pay-per-view movie. The employee submits her expense report for the week. The hotel bill is $500. What does your accounts payable clerk do? She crosses off the $5 movie charge and reimburses the employee $495 for the hotel bill. Why? Because movies are a personal expense and against company policy.

What does the traveling employee do on the following week's expense report? Records a fake charge--for how much? Not $5. Maybe $15, $20, or more (revenge--the employee is mad) for a taxi, meal, or any expense under the maximum that doesn't require a receipt. What's the employee thinking? "I'm out here working my butt off--10 or 12 hours a day. I'm earning this company three times my salary of $65,000. I'm missing my kids' soccer games and parent-teacher meetings. And some $12-an-hour A/P clerk dings me for five bucks? She's home sleeping in her own bed, giving her kids hugs and good-night kisses."

What did you do in that two-week period? You taught the employee that in order to be treated fairly, she has to cheat--to embezzle. The following week's expense report complied with the company policy, but the policy "drives" employees to behave in a manner you don't want. Not only does the employee resent the way she was treated, but her productivity drops while she's plotting how to get repaid. Result: Your loss is much greater than $5. But since lost productivity isn't explicitly measurable, you don't even know it.

WHAT ARE EXPENSE REPORTS?

How would you like to get rid of an entire process on which you spend a ton of time but doesn't earn the company a dime and also causes other employees to call you "bean counters"?

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