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COPYRIGHT 2001 Crain Communications, Inc.
The ability to access anything, any time, any place seems to be every enthusiastic wireless user's ultimate dream. But many seem unaware that the technology that might make that goal a reality is not just around the corner, it's already here.
Several factors have kept unified messaging and its enhanced counterpart, unified communications, from becoming mainstream. However, according to many experts in the UM/UC space, the dam that has been holding the technology back is on the verge of breaking.
In short, unified messaging connects users to e-mail, voice mail and fax through one mailbox, which can be accessed via phone or Web site. Unified communications elaborates on this one-number concept by incorporating features like call management, calendar, address book, and real-time call connection.
Although the technologies have been...
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