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Handset glitches more common as technology gets more complex.

Publication: RCR Wireless News

Publication Date: 28-MAY-01

Author: OMATSEYE, SAM
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COPYRIGHT 2001 Crain Communications, Inc.

Glitches are becoming to phones what muscle spasms are to track athletes--confirmation that travel to the next generation of technologies will experience limps along with leaps.

Most of the big name phone makers including Sony Corp., Nokia Corp., L.M. Ericsson, NEC Corp. and Matsushita Industrial Co. Ltd. at one time or another have sent anxiety into operator circles as software glitch after software glitch crippled their phones.

"Software glitches are normal with technology migrations," cautioned Ozgur Aytar, analyst with the Strategis Group.

She said many of the problems developed with GSM-based third-generation phones because manufacturers wanted to capitalize on their...

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