The next big thing: Field service.(Industry Trend or Event)(Brief Article)

Publication: eWeek

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COPYRIGHT 2001 Ziff Davis Media Inc.

Recognizing that success means keeping customers happy even after they've bought your product, companies are increasingly emphasizing customer and field service. The Yankee Group Inc., in Boston, estimates that revenues of field service software vendors will reach $515 million by 2004, up from $250 million this year.

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