AccessMyLibrary provides FREE access to over 30 million articles from top publications available through your library.
Create a link to this page
Copy and paste this link tag into your Web page or blog:
CONTACT WORLD OPENS US$6 MLN CALL CENTRE IN THE PHILIPPINES.
MANILA, Feb 1 Asia Pulse - New Philippines-Australian joint venture Contact World has officially opened its Manila operations at Wynsum Corporate Plaza in Pasig City.
Contact World, a new concept in teleservices and call center applications, was created through a joint venture between ePLDT, a wholly-owned subsidiary of PLDT, a world class telecommunications provider and Salmat.
Philippine Long Distance Telephone Company holds a 51 per cent share in the US$6 million company, and Salmat, Australia's largest customer communications company, holds 49 per cent.
Contact World offers organizations the benefit of running operations 24 hours a day. As a business day ends in an organization's home country, its operation can automatically and seamlessly switch over to Contact World's global call center.
"Contact World offers the advantage of time zone differences, bulk international call rates, cutting edge technology and a skilled local workforce. Basically, a more profitable way to connect with customers," said Phil Murphy, operations manager of Contact World's new center.
While the operation is starting with 200 seats in the Manila-based call center, it has the capability to significantly scale up at short notice by bringing in standby operators from PLDT or switching over to multiple contact centers as overflow demands.
Through Salmat, Contact World has a further workstation capacity of 600 in Australia.
- PLDT call center in talks to hike client base.
- Magazine article from: BusinessWorld (Philippines) January 11, 2001 700+ words
...started operations last month, call center Contact World is negotiating with 50 foreign...telebusiness activities. Contact World is a joint venture of telecommunications...Danilo Sebastian L. Reyes said Contact World is currently negotiating with...
- Philippines has potential to become call center hub.
- Magazine article from: BusinessWorld (Philippines) January 26, 2001 700+ words
...in the Philippines, call center operations have taken...service. One of the call center pioneers in the country...recently established Contact World. The Lopez Group also launched its own call center, the Customer Contact...
- Epixtar Names Executives for Call Center Expansion.
- Press release article from: Business Wire July 30, 2003 700+ words
...become vice president, call center operations/Philippines. Smith will oversee call center build out and manage...the Epixtar team from Contact World Philippines, a subsidiary...where he managed call center operations, growing...
- Davox Receives Accolade for Innovative, Revenue-Generating Call Center...
- Press release article from: Business Wire April 3, 2001 700+ words
...Selected as "Best Call Center Solution Provider of the Year" at Customer Contact World Asia 2001 Davox Corporation...was named "Best Call Center Solution Provider of the Year" at Customer Contact World Asia 2001 in Singapore...
- BT brings multimedia call-center solution to Asia.(News Analysis)
- Magazine article from: Telecom Asia Waring, Joseph May 1, 2004 700+ words
...transform a traditional voice-based call center into a multimedia contact operation...announced in Kuala Lumpur at Customer Contact World Asia, comes after more than 100...its experience managing 60,000 call center agents in the UK across everything...
- WEEKENDER: Development via convergence.
- Magazine article from: BusinessWorld (Philippines) August 10, 2001 700+ words
...trading portal; and a host of new Internet businesses such as Vitro, our Internet Data Center, and Contact World, an international call center opened in partnership with Jardine Salmat of Australia. On the multimedia side, we've completed...
- Jones Lang LaSalle stresses RP's contact center potential.
- News wire article from: Asia Africa Intelligence Wire October 16, 2002 700+ words
...Accenture, Procter and Gamble, CyberCity Teleservices, Vocativ, Parlance Systems, Inc., Contact World and Ambergris Solutions also have call center operations. There are various ideal locations for contact centers in the Makati and Ortigas...
- ePLDT sees 30% of earnings from.
- Magazine article from: BusinessWorld (Philippines) December 27, 2001 700+ words
...call centers: Contact World, a joint venture...Vocative, the call center set up for TeleTech...deal to expand Contact World. We want new...said 40% of Contact World's clients are...million for every call center with a 500...
- [0] WEEKENDER.
- Magazine article from: BusinessWorld (Philippines) March 8, 2002 700+ words
...These are Customer Contact World Asia (March), Mobile...Goh said. Customer Contact World organizer Terrapinn...local players in the call center industry to join the...year, the Customer Contact World features the latest...
- Call Center Demo & Conference 99 Arrives in Lake Buena Vista.
- Press release article from: PR Newswire April 29, 1999 700+ words
...Nasdaq: UNEWY) is pleased to announce Call Center Demo and Conference 99, April 29-30...the Walt Disney World Dolphin Hotel. Call Center Demo and Conference 99 is geared towards call center professionals and IS executives, with...
Source: HighBeam Research, CONTACT WORLD OPENS US$6 MLN CALL CENTRE IN THE PHILIPPINES.