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Could Your Attitude Be Killing the Deal?(business etiquette)(Brief Article)
Learn the Proper Etiquette for Making More Sales
Attitude is all about how you relate to your clients. Your style of connecting with them, your way of communicating, your respect of them and your behavior towards them are all reflections of your attitude. Ultimately, your professional image and your attitude help form the first impression your clients have of you.
Unfortunately, many business professionals are unaware of the attitude they convey. While they may be doing all the physical things correctly-such as giving firm handshakes, pronouncing the client's name correctly and dressing appropriately-their attitude sabotages their business success. Rather than making their clients feel comfortable while doing business with them, they are turning them away with subtle mannerisms they're often not even aware of.
Your attitude begins on the inside and shows on the outside. No matter what attitude you currently convey to clients, with some self-discipline, you can improve your business attitude and make good things happen for you. After all, a positive attitude is the cornerstone of a successful career. Following are the five most common attitude deal-killers. Improve on these today, and watch your success grow tomorrow.
1. Not Being Respectful of Time
No one likes to be kept waiting for an appointment. Your clients are no exception. If you make an appointment for a specific time, you need to arrive at least a few minutes early. If you think you may be late for whatever reason, even a mere 5 minutes late, you need to call your client and inform him or her of the possible delay. While five minutes may not seem like a great offense to you, your clients view five minutes as an eternity. Additionally, clients generally view your tardiness as more than a one-time offense. To them, it is indicative of future product or service delays, as well as an uncaring attitude. If you want to close more sales, put your punctuality first.
2. Being Preoccupied or Aloof
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Source: HighBeam Research, Could Your Attitude Be Killing the Deal?(business etiquette)(Brief...