RMH Teleservices to Add 2,000 Workstations At New Customer Interaction Centers.

Business & Technology Editors

BRYN MAWR, Pa.--(BUSINESS WIRE)--Nov. 12, 2001

RMH Teleservices, Inc. (Nasdaq NMS:RMHT) today announced the planned opening of several new customer interaction centers.

The company plans to add an additional 2,000 workstations primarily in Canada over the next six to nine months in order to accommodate increasing demand from both new and existing customers.

When the new expansion phase for RMH is complete, it will represent a combined 36% increase in workstation capacity over September 2001 levels and will bring RMH's total workstation count to over 7,500.

"We have moved ahead of schedule in executing our strategy of continued aggressive growth for our business units," said John Fellows, Chief Executive Officer of RMH. "By consistently providing quality solutions to our expanding blue-chip client base, we have quickly gained scale in the rapidly growing customer relationship management industry."

"These facilities will further extend the scale and diversity of our operations," added Chief Operating Officer Bob Berwanger. "We continue to build capacity in markets where we are afforded a high value, dedicated workforce. With increasing demand for our service solutions, these new facilities will allow us to properly execute our business plan in fiscal year 2002 and provide us with appropriate scale as we prepare for 2003."