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Computing in a buyer's market: expect great deals and good looks. But technical support may be spotty.(Product/Service Evaluation)

Consumer Reports

| December 01, 2002 | COPYRIGHT 2002 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Once heady from double-digit growth in the 1990s, computer makers are now reeling with the economy. Last year, they sold consumers 20 percent fewer computers than the year before; sales probably won't rise much this year. Whatever desperation computer makers might be feeling has translated into both pluses and minuses for consumers.

On the plus side, there are lots of bargains. At the web site for Dell or Gateway you'll see price-cutting and fast-changing deals: free shipping one day, double RAM the next, and maybe a free printer, scanner, or CD-burner upgrade.

Manufacturers are restyling the hardware, too, hoping good looks will lure buyers. Beige boxes ...

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