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International student satisfaction: role of resources and capabilities.
Abstract
This study investigates service marketing in higher education by examining the influence of resources and capabilities in international students' satisfaction with a higher education institution and the likelihood of their recommending it to prospective students. The results suggest that, of the six hypothesized antecedents to student satisfaction, four were significant. For students to recommend a tertiary educational institute, only two of five hypothesized antecedents were significant. Finally, we hypothesized that student satisfaction mediates the relationship between capabilities and recommending the institution. Three hypotheses out of six were ...
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Source: HighBeam Research, International student satisfaction: role of resources and...