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Cramped airline seats. . . long car rental lines. . . congested expressways. . . lost hotel reservations. . . Yikes! It's a litany of horror familiar to any traveler. And there's more to come: Despite the growth of electronic commerce we're hitting the road more often. Is there any way of making trips more pleasurable? If the experiences of veteran travelers is any guide, the answer is yes. Let's introduce our experts, all of whom make close to 100 trips per year: Leil Lowndes is a New York-based speaker who keynotes conventions and leads training seminars. John Tschohl is president of Service Quality Institute, a Minneapolis-based consulting firm. James Feldman is a ...