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-- Dear Mr. Buckley: For almost two years I have tried to be a regular subscriber to NR. I have really tried!
Sadly, only an occasional issue is delivered to me. Despite my several letters to your customer-service people, I do not receive your magazine on a regular basis. To make matters worse, I really enjoy NR, and am angered when I don't receive it.
And it's not your fault.
The delivery problems lie with the mail room at this prison and the post office in the small town of Gatesville, Tex. Their employees take an immediate and intense dislike to any prisoner who exhibits strong conservative (or "Yankee") interests. That dislike manifests itself as obstruction and delay of incoming publications such as NR.
Since your renewal notices and your promotional materials reach me as addressed, why does NR not reach me when it is addressed in exactly the same way? The answer lies with people who, if asked, will deny any responsibility for non-delivery. What to do?
Sincerely,
Roger Hummel