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By Volume
Volume 17, Number 1 - Volume 19, Number 2 Spring 2000 - Fall 2002
Jo Ann Duffy, Editor
Volume 17, Number 1 (Spring 2000)
* Verma, R., & Boyer K.K. Service classification and management challenges, 5-24.
* Metters, R., & Ketzenberg, M. Small is beautiful: The re-emergence of the convenience strategy, 25-36.
* Blumentritt, R., & Hardie, N. The role of middle management in the knowledge-focused service organization, 37-48.
Source: HighBeam Research, Cumulative index of articles.