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Collection productivity--transferring effort into dollars.

Business Credit

| November 01, 2002 | Callahan, Terry | COPYRIGHT 2002 National Association of Credit Management. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Improving productivity is about working smarter, not working harder.

Performance measures are a tool to help us understand, manage and improve what our organizations do.

Productivity indicates a technical relationship between output and inputs in a production process, such as the collection of accounts receivable.

Performance

Measuring performance quantitatively tells us something important about our products or services and the processes that produce them. Performance measures let us know:

- How well we are doing

- If we are meeting our goals

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