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Improving productivity is about working smarter, not working harder.
Performance measures are a tool to help us understand, manage and improve what our organizations do.
Productivity indicates a technical relationship between output and inputs in a production process, such as the collection of accounts receivable.
Performance
Measuring performance quantitatively tells us something important about our products or services and the processes that produce them. Performance measures let us know:
- How well we are doing
- If we are meeting our goals