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Fulfilment.(thetrainline.com virgintrains.co.uk)(Brief Article)

New Media Age

| November 28, 2002 | Pearse, Justin | COPYRIGHT 2002 Centaur Communications Limited. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

thetrainline.com virgintrains.co.uk

Founded: February 1998

Selection: A full range of tickets to all destinations.

Navigation: Basic navigation is fine. The problem lies in the fact that the site only seems to display a random selection of tickets. Tickets available from the call centre are also not available online.

Technical problems: There are continual, frustrating problems. The site frequently crashed in the middle of a routine request, meaning yet more time lost having to start the process from the beginning.

Returns policy: Refunds can be given, subject to a cancellation fee.

Delivered: Next day.

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