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Librarians and information professionals gathered in June in Atlanta, Georgia, for the American Library Association's 2002 Annual Conference. Although I work in a special library setting, I found the ALA programs insightful and interesting.
Most of the sessions that I attended focused on the reference function or technological topics. My conference notes included these highlights:
* Bernie Sloan's observation that a one-size-fits-all approach will NOT work for a library's electronic resources.
* Credibility, quality, and innovation are some intangible performance measures, according to Joanne Marshall, dean of the School of Information and Library …