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COMMENT: Price is crucial but proactive service is key.(Print Week's awards)(Brief Article)
Preparation for the PrintWeek Awards is always a fascinating and uplifting time here at PrintWeek Towers.
For a start, we find ourselves spending days surrounded by hundreds of fabulous printed products, which really brings home how vital the printed medium is to businesses and consumers the length and breadth of the country.
Everything from the exquisite - such as bespoke brochures with bountiful budgets, beautiful books that will be treasured for generations - to the more everyday print - such as an apparently humble label that is a mini-masterpiece in its own right.
The awards, just like the industry itself, undergo a constant evolution in order that we can reward outstanding results, whether printed or financial, across all the major disciplines and types of company.
One of the new categories introduced in 2002, the award for Customer Service Team of the Year, has proved particularly compelling.
- InfoVista Extends Relationship with Cisco to Deliver Proactive Service...
- Press release article from: Business Wire December 2, 2008 700+ words
...provider of proven solutions for proactive service assurance, today announced it has...relationship with Cisco by incorporating its proactive service assurance software into Cisco's...enable Cisco to offer a portfolio of proactive service assurance solutions for service providers...
- InfoVista Reflects on the Year Ahead in Proactive Service Assurance.
- Press release article from: Business Wire February 5, 2008 700+ words
...in delivering proven solutions for proactive service assurance, expects to see telecom...infrastructure through increased investment in proactive service assurance solutions. For enterprises...InfoVista's proven solutions for Proactive Service Assurance to foresee potential service...
- ATG Webcast to Examine Business Benefits of Proactive Service; Industry Analyst...
- Press release article from: Business Wire June 16, 2004 700+ words
...The categories of events or business processes that could benefit from proactive service --The definition of true proactive service --The potential of proactive service to reduce inbound customer inquiries To register for this Webcast...
- News: PW panel urges TPAs to adopt a proactive service culture.(Third-party...
- Magazine article from: Pensions Week April 19, 2004 700+ words
...to pension schemes need to adopt a proactive, service-oriented culture, according to...I think there has to be much more proactive service delivery going forward. The traditional...we are doing." To offer a more proactive service, it was felt that TPAs need to be...
- Cognito and Oracle equip telent with advanced mobility solutions to achieve...
- Press release article from: M2 Presswire June 12, 2007 700+ words
...advanced mobility solutions to achieve proactive service level management(C)1994-2007...activity - an essential foundation for proactive service level management. Colin MacAdam...establishes the critical foundation for proactive service level management. By equipping them...
- Sync Unveils Envisage ProSight - First Java-Based WAN Management Application...
- Press release article from: PR Newswire December 9, 1998 700+ words
...s FRAP(TM) family of WAN access probes to provide a proactive service-level assurance solution that improves WAN availability...management application that incorporates capacity planning, proactive service-level status monitoring, email and navigable web-based...
- CSC Chooses Auspice TLX -TM- Platform as the Foundation Technology for Its...
- Press release article from: Business Wire September 3, 2002 700+ words
...technology for its new communications industry solution - Proactive Service Management (PSM). Using Auspice TLX(TM) as the underlying...and the proliferation of networked elements. CSC's Proactive Service Management solution facilitates service provider objectives...
- SupportSoft to Share Keys to Proactive Service at 2007 Help Desk Institute...
- Press release article from: PR Newswire April 24, 2007 700+ words
...insight on a panel entitled, "Solutions Unplugged: Tier 0 Enabling Technology." The panel participants will discuss how proactive service has evolved beyond just self-service into one of the required and expected channels of service delivery for employees...