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The job begins at 5 p.m.
Jon Wise, president of Cleveland-based Garland Floor Co., is one executive who realizes the importance of providing his customers with a quality job.
"In our industry, there are a lot of contractors with a shady reputation," he says. Garland is a contracting firm that manufactures and installs polymer floors and floor coatings. Wise believes that the level of commitment that the firm's employees demonstrate has played a big part in making Garland a profitable company.
"It's a source of our growth," Wise says of the commitment to quality.
Wise explains that despite numerous lawsuits filed against many similar firms, …